Customer Care Representative

KEY RESPONSIBILITIES :

• Proactively promote, retain, and grow sales across a dedicated portfolio of existing and potential small and medium customers within assigned Industry Segment(s)
• Research sales opportunities and document qualified leads in our IT systems
• Provide high-quality customer service during product / service inquiries, order quotation / processing, and complaint resolution
• Make outbound calls to existing and potential customers and follow up on quotes and leads
• Collaborate cross-functionally to ensure fast responsiveness to customer requests
• Leverage all available systems (Email, Phone, MS Office, CRM, ERP, etc.) as a key sales development tool to capture, track and manage customer relationships, commercial activities, and problem resolution
• Maintain knowledge of internal products, services, and updates and stay informed about competing products and services

COMPETENCIES / SPECIFIC EXPERIENCE OR TRAINING PREFERRED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements / preferences listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions