Night Reservation Executive - Antalya

MTS Globe Turkey

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

Job description

We are looking for a Night Reservation Executive to join our booking team in Antalya Turkey. The role will report to the Product & Reservation Managerand will ensure that the requests from the tour operators are answered and will manage the necessary information flow between the hotel and the tour operator during the guests' stay.

Main responsibilities :

• To ensure that the reservations are confirmed by the hotels
• Respond to the requests of the guests and tour operators in a timely manner
• Provide timely and accurate solutions to possible complaints of the Guests’ during their stay
• Submitting change and cancellation requests to the hotels and getting their confirmations during the day
• To answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro-actively suggested
• Finding suitable alternatives in possible hotel changes and Flight delays and presenting them to tour operators, taking quick action in line with the response from the tour operator

Requirements