DevOps Service Engineer - Mobil CRM

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Ensure service availability : Performance management to ensure platform, hardware, application and content meets the specified end to end availability & performance levels. Ownership of capacity planning to secure availability and performance of the platforms against forecasted growth and demand

Management of service performance : Ownership of the product / service functionality to ensure operational needs for performance management and reporting. Ensure that, business processes to support the service are developed, rolled out are not impacted adversely by any changes to the product / service

Provision of service support : Work with business users or Service owners and manage processes to solve and minimize system / service issues and remove recurring problems and irritants via improvement programs and incremental change.

Service and change management : Responsible for managing the progress and delivery of approved SR’s(Service Request's). Single point control for all Service / product Configurations & Service Changes.Raising and approving change request delivery.

Commercial performance : Management of SLA performance. Provide accountability for the delivery of product / service KPIs. Provide feedback on issues and improvements to partner managers. Accountable for improving operating costs for the product / service.

Who you are

• SQL – 1 year experience
• Shell script experience – 1 Year experience
• CRM functional experience