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CRM & Sales Manager
Michael PageIstanbul, TR30+ gün önce
İş tanımıLead and manage the Customer Relationship team to ensure seamless end-to-end customer experience. Develop and implement CRM strategies to maximize customer engagement, satisfaction, and retention. Oversee and optimize the entire customer journey, from initial contact to post-sales follow-up. Leverage CRM tools and analytics to generate actionable insights and drive data-informed decisions. Collaborate closely with Sales, Operations, and Digital teams to ensure alignment on customer touchpoints. Identify opportunities for growth within existing customer base and support sales conversion initiatives. Monitor performance metrics and prepare regular reports to drive continuous improvement. Ensure a consistent, premium-level experience across all channels and markets.
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A successful CRM Manager should have :
- Minimum 6 years of experience in sales and / or customer experience roles, ideally within multinational environments.
- Proven track record in leading teams and delivering CRM-driven business results.
- Excellent command of English-both written and verbal-is a must.
- Strong knowledge of CRM platforms (e.g., Salesforce, HubSpot, Zoho or similar) and customer data tools.
- Strategic thinker with a hands-on approach and the ability to drive execution.
- Solid understanding of customer journey mapping and experience optimization.
- Ability to work cross-functionally and influence without authority.
- Agile, analytical, and highly customer-centric mind.
- Fluent English
- Opportunity to work in a leading healthcare company in Istanbul (Asia).
- A supportive work environment that encourages innovation and professional growth.
We're looking for a commercially driven Customer Relationship Manager to lead CRM operations for our multinational partner in the healthcare industry.
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Sales Manager • Istanbul, TR