L1 Desktop Support Engineer TR

Job Description

WE’RE HIRING A L1 DESKTOP SUPPORT TECHNICIAN IN ISTANBUL, TURKEY!

Excis is a global IT support leader globally, driven by innovation and collaboration.

We’re looking for a proactive Desktop Support Technician to manage hardware,

software, and IT assets across multiple locations. Join us for a rewarding career in a

supportive, family-like environment where you’ll look forward to coming to work every

day.

Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual

achievements fuel team success. From solving complex IT challenges to celebrating

wins together, we put our people first.

Start your journey with Excis and grow with us!

We are looking for a Desktop Support Technician (Band 1) to provide day-to-day local and remote desktop support. The role involves handling inbound calls, troubleshooting hardware, software, and application issues, and documenting resolution steps in a ticketing system. The technician will also coordinate with supervisors and managers to ensure consistent support across shifts.

Key Responsibilities :

• Deliver first and second-level technical support and resolve customer issues effectively.
• Maintain clear communication regarding issue status and resolution timelines.
• Work with third-party vendors to resolve complex issues, particularly related to audio / visual systems.
• Maintain accurate ticket updates for all reported incidents.
• Install, upgrade, and troubleshoot Windows operating systems (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
• Provide basic support for Mac OS and Apple PC users.
• Install, upgrade, and troubleshoot printers and general computer hardware.
• Conduct routine preventative maintenance on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
• Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
• Possess a foundational understanding of IT infrastructure, including networks, servers, A / V equipment, smart devices, and telecom systems.
• Adapt to a project-based work environment that demands flexibility, collaboration, and multitasking.
• Perform additional duties as assigned by management.

Requirements

Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience.

Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher.

Minimum of 18 months of hands-on IT experience in a support or technical role.

Proficient in :

Windows 7–10 operating systems

Microsoft Active Directory and Group Policy Objects (GPOs)

Microsoft Office 365

PC hardware installation, troubleshooting, and repair

Enterprise antivirus solutions

Helpdesk ticketing systems

Experience with :

Mobile device management (iOS and Android)

Enterprise encryption solutions

Windows PC / laptop management via Active Directory

Strong analytical and troubleshooting skills with a problem-solving mindset.

Proven ability to multitask, set priorities effectively, and meet SLAs.

Excellent verbal and written communication skills with a focus on internal customer service and relationship-building.

Adaptable and flexible in a fast-paced, dynamic work environment.

Willing to work off-hours or weekends when required for projects or emergency support.

Benefits

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your

technical expertise directly enhances user satisfaction and operational success. We

offer a supportive environment that encourages professional growth, continuous

learning, and collaboration across diverse technologies. Enjoy competitive

compensation and the chance to contribute to a global IT leader who values innovation

and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in

Istanbul, Turkey and be at the forefront of IT support excellence!