İş İlanları Ataşehir, istanbul, tr
Son güncelleme: 6 saat önce
Customer Experience Specialist
GorillasIstanbul, Turkey Were Getir, the pioneers of super fast delivery.Our founding idea : Groceries in minutes, delivered to your door through our app.
Now offering more delivery models across different locations, our goa...Daha fazla gösterSon güncelleme: 30+ gün önce
Electrical Design Engineer
Pini GroupTurkey, Istanbul, Ankara We are seeking a highly motivated and skilled Electrical Design Engineer to join our dynamic team.The Electrical Design Engineer will be responsible for the design and analysis of electrical system...Daha fazla gösterSon güncelleme: 20 gün önce
Regional Sales Manager
Stanley Black & DeckerIstanbul, Türkiye As a Regional Sales Manager, you will support Direct and Indirect Sales Channels in marketing, promotions, brand management and consistent merchandising standards.
develop, manage and implement sal...Daha fazla gösterSon güncelleme: 30+ gün önce
Dijital Performans Birim Müdürü
Michael PageIstanbul , TR Ürünlerinin dijital satış stratejilerinin ve aksiyonlarının belirlenmesi.Dijital kanallarda satış arttırıcı aksiyonların ve projelerin hayata geçirilmesinin sağlanması.
Şirketin web sitelerinin süre...Daha fazla gösterSon güncelleme: 30+ gün önce
Director of English Studies - LANGUAGECERT, Istanbul
PeopleCertİstanbul, İstanbul, Turkey A unique opportunity to lead a transformative educational initiative.LANGUAGECERT is seeking an experienced and passionate Director of Studies (DoS) to join our team in Istanbul and lead a newly es...Daha fazla gösterSon güncelleme: 30+ gün önce
Carpenter-Conrad Istanbul Bosphorus
HiltonConrad Istanbul, Istanbul, Istanbul, Turkey Carpenter-Conrad Istanbul Bosphorus(.Conrad IstanbulCihannuma Mah Saray Cd No 5 BesiktasIstanbul34353.A Carpenter is responsible for maintaining the building and facilities to deliver an excellent ...Daha fazla gösterSon güncelleme: 20 gün önce
Customer Quality Engineer (Turkiye)
TE ConnectivityIstanbul At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
This position is responsible for providing...Daha fazla gösterSon güncelleme: 30+ gün önce
Call Center Agent (m / w / d) am Standort Istanbul
KiKxxl GmbHIstanbul Du führst beratende und informative Verkaufsgespräche.Als Customer Service Agent analysierst Du den Kunden-Bedarf und informierst zu passenden Produkten.
Du sorgst für hohe Kundenzufriedenheit durch...Daha fazla gösterSon güncelleme: 30+ gün önce
Mechanical Maintenance Worker
pladis Globalİstanbul - Gebze Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and peo...Daha fazla gösterSon güncelleme: 30+ gün önce
EY Türkiye - Valuation, Modelling and Economics Manager
EYIstanbul, TR EY Strategy and Transactions provides services within the domain of mergers and acquisitions, private and public offerings, valuations, modelling, economic impact analysis, due diligence and financ...Daha fazla gösterSon güncelleme: 30+ gün önce
Middle QA Automation Engineer
ShortPointBeşiktaş, 34, TR ShortPoint is a global remote work company that empowers organizations worldwide to build stunning intranets that enhance connections and increase productivity.
We develop and continually improve th...Daha fazla gösterSon güncelleme: 30+ gün önce
Dermatoloji Uzmanı (Acıbadem Hst. Ankara)
Acibademİstanbul, TR Acıbadem Sağlık Grubu bünyesinde yer alan Acıbadem Ankara Hastanemizde görevlendirmek üzere;.Daha fazla gösterSon güncelleme: 30+ gün önce
- Yeni!
Spa Receptionist
AccorSwissôtel The Bosphorus - Istanbul, Istanbul, Turkey Where passion drives life, join us at Accor!.As one of the world’s leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurant...Daha fazla gösterSon güncelleme: 6 saat önce
Visualisation Manager
TR14 Alcon Laboratuvarları Ticaret A.Ş. CompanyIstanbul, Turkey Visualisation Manager ( Istanbul).At Alcon, we are driven by the meaningful work we do to help people see brilliantly.We innovate boldly, champion progress, and act with speed as the global leader ...Daha fazla gösterSon güncelleme: 30+ gün önce
Enterprise Account Manager – Turkey
TrellixIstanbul, Turkey Enterprise Account Manager - ItalyEnterprise Account Manager - TurkeySDETSoftware Engineer BP2Senior Software Engineer (BP3)Sr.
Solution ConsultantSoftware Engineer - ApprenticeStaff Software Develo...Daha fazla gösterSon güncelleme: 21 gün önce
Business Analyst Intern
McKinsey & CompanyIstanbul Driving lasting impact and building long-term capabilities with our clients is not easy work.You are the kind of person who thrives in a high performance / high reward culture - doing hard things, pi...Daha fazla gösterSon güncelleme: 30+ gün önce
Product Manager, Games
PeakIstanbul, TR We are looking for an experienced Product Manager who will be responsible for creating the best experience for our users.
As a member of our team, you will work collaboratively with software enginee...Daha fazla gösterSon güncelleme: 30+ gün önce
Enterprise Architecture Senior Expert
Vodafoneİstanbul, Istanbul, Türkiye At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team.
When you work with us, you’re part of a global mission to...Daha fazla gösterSon güncelleme: 30+ gün önce
Assistant Restaurant Manager
Marriott InternationalIstanbul, Türkiye Ensure staff is working together as a team to ensure optimum service and that guest needs are met.Inspect grooming and attire of staff, and rectify any deficiencies.
Complete opening and closing dut...Daha fazla gösterSon güncelleme: 20 gün önce
Business Manager
EvonikIstanbul Explore a world of opportunities with us.Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable.At Evonik, y...Daha fazla gösterSon güncelleme: 30+ gün önce
Bu iş teklifi ülkeniz için geçerli değil.
Customer Experience Specialist
GorillasIstanbul, Turkey30+ gün önce
İş tanımıPreferably 1-2 years of customer experience in a similar role, Customer-driven mindset with a desire and ability to identify customer painpoints, Proficient in Tableau to analyze and visualize customer data effectively. Advanced use of MS Office Programs Advanced knowledge of improving customer experience processes including analyzing data, Strong communication and negotiation skills, A good sense of humour. Fun is treated very seriously at Getir! Numerical and analytical skills with great attention to detail The ability to take ownership and responsibility, proactively seek out solutions and opportunities to improve Adaptability and flexibility in how you support the team and the needs of the business Super organisation skills. Youre process driven, great at solving problems and confident making decisions Speed and efficiency in all tasks to support the team (speed is our currency at Getir) Teamwork and strong communication skills. This includes mad zoom skills! Youre human and engaging both on screen and off screen (as it were). Once-in-a-career opportunity to make an impact in one of the fastest-growing mobile-commerce businesses in the world. Take charge of your own career growth with us through professional development opportunities! We really mean it when we say that upward and sideways mobility are some of our favorite terms.
Were Getir, the pioneers of super fast delivery. Our founding idea : Groceries in minutes, delivered to your door through our app. Now offering more delivery models across different locations, our goals are made possible by our one-of-a-kind business model with our unique technology at its core.
We know that our global ambitions can only be accomplished with exceptional people, and that is where you come in. Our rapidly growing environment is the perfect opportunity to take initiative and create your legacy.
What Youll Be Doing?
- Design end to end customer journeys together with relevant teams according to customer insights,
- Follow comments of customers on CSAT, NPS and app store ratings regularly and obsessively (yes, obsessively),
- Check all related metrics to improve the customer experience, like the estimated time of arrival,
- Play a key role in creating CX strategy of Getir and be a gatekeeper of all actions touching the customer,
- Analyze customer & order data through customer journeys, identify pain points and create necessary actions for improvement
- Work closely with Customer Service, Operations and Product teams to create a better customer experience,
- Understand and analyze data using tools such as Tableau, Mixpanel, Leanplum and Excel
- Develop projects that will improve the customer experience and follow up the actions to be taken by the other teams
- Monitor customer complaint trends and analyses them for necessary action plans
- Prepare voice of customer presentations to the company
- Act like the company is yours! Bring your humanity to work and go beyond your initial responsibilities.
What Youll Bring?
You as a Getirian
You are a good person first, everything else is secondary. You are a champion of growth, and actively strive to be the best version of yourself, for you and your team. You value diversity, and embrace ideas over hierarchy.
You aren't afraid to learn and re-learn at Getir speed. You are an initiator, in charge of your own story and your legacy.
Benefits