Duty / Night Manager- Canopy by Hilton Istanbul Taksim

Overview

Duty Manager - Canopy by Hilton Istanbul Taksim (HOT0BVV8)

Work Location : Canopy by Hilton Istanbul Taksim Sehit Muhtar, Tarlabasi Blv Beyoglu 34435

What will I be doing?

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Ensure that all team members are knowledgeable about Hilton Honors
• To carry out detailed control of general areas and to inform relevant departments when necessary
• Meet and greet guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

What’s in it for me?

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow :

Possess strong commercial acumen, with experience in increasing profitability in a tight market sector

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

Job

Job : Guest Services, Operations, and Front Office

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