Product & Customer Experience Senior Manager

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Edenred Turkiye  has been the pioneer of the meal card industry for 32 years, providing effective corporate expense management solutions such as the  Ticket Restaurant Meal Card , for meal lunch expenses  Ticket Car Fuel Solutions  for fuel purchases, and  Ticket Compliments Mix Gift Cards  for incentive and reward program. We proudly serve over 1.8 million employees across Turkiye, through more than 45,000 corporate customers, in over 64,000 restaurants and cafes, with thousands of fuel stations and numerous distinguished brands.

Here at Edenred Turkiye, our values such as passion for customers, respect, imagination, simplicity, and entrepreneurial spirit shape our work environment and inspire our team members to think creatively and innovatively to improve our ways to provide our corporate expense management solutions and serve our customers better as well as creating a fulfilling work environment to provide professional growth and development to our employees to become esteemed members of our Dream Team.

As an acknowledgement to our commitment, we are proud to have been certified as a Great Place to Work in March 2024 .

If you wish to vibe with us, we are looking for  Product and Customer Experience Senior Manager in our Marketing Department.

What You'll Do :

• Develop and implement product strategies aligned with the company’s vision and goals.
• Oversee the entire product lifecycle, from ideation to launch and beyond.
• Lead cross-functional teams to ensure seamless product & process development, launch, and iteration.
• Establish data-driven metrics such a resolution time, speed, and quality; identify pain points in low-performing areas and optimize processes.
• Analyze ma rket trends & customer feedback and conduct market researches to identify opportunities for product enhancements and new product development.
• Drive customer-centric initiatives to enhance the overall customer experience and satisfaction.
• Collaborate with marketing, sales, and support teams to ensure a cohesive approach to product and customer experience.
• Act as a bridge between IT and all business units, translating business language into technical terms and presenting optimized business requirements for technical development, including the preparation of business requirement documents.
• Monitor and report on product performance metrics, customer satisfaction, and other key performance indicators.
• Lead the business transformation process, ensuring alignment with the company’s long-term goals. Establish and manage OKRs to drive transformation initiatives.
• Manage and mentor a team of product and CX professionals, fostering a culture of innovation and continuous improvement.

What Skills Do You Have :

What We Offer