DevOps Service Engineer Charging

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Ensures successful operation, coordination and inter-domain alignment of charging operation services.
• Provides expert level technical support for predicting, diagnosing, reproducing and fixing charging operation service issues
• As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of end to end service performance and the processes supporting the product / service.
• Provides recommendations to improve and address / lead critical issues and root cause analysis by coordinating other related service domains
• Actively contributes to the troubleshooting, dimensioning and performance tuning of charging products. Performs necessary infrastructure deployment / maintenance activities and migrations.
• Identifies dimensioning, performance and integration issues and proposes optimal solutions.
• Collaborates across product owners / vendors and related stakeholders to come up with a compelling solution.
• Provides expert level technical guidance and recommendations to other team members by means of coordinating and tracking related tasks.
• Works as on-call support representative of the team to provide 7
• 24 support according to a predefined shift plan.
• Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
• Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
• Provides standardization / automation of technical processes.
• Deploys new products and services.
• Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
• Reports to stakeholders on product performance and supplier / partner performance.
• Leads and actively takes place in internal and external audits related with common standards and regulatory obligations. Ensures compliance of Charging Systems with related standards.
• Prepares high availability, disaster recovery and site redundancy plans, keeps them updated and performs tests when requested.
• Contributes preparation of Charging Operations budget according to requirements for run, grow and transform scenarios.

Who you are