Customer Services Agent

MTS Globe Turkey

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

Job description

We are looking for a Quality & Customer Service Agent to join our Quality & Customer Service in Turkey. The role will report to the Quality & Customer Service Manager and must be a well-organized and stress-resistant team player ensuring that tour operators' inquiries regarding complaints and health and safety are dealt with in a timely, professional, and consistent manner.

Requirements

QUALIFICATIONS AND JOB DESCRIPTION

The successful candidate should satisfy the following requirements :

• Fluent in English / German in reading, writing & speaking
• B Category driver's license
• We need well-organized and stress resistend team members, who can answer hotel complaints and check Hotels on Spot
• Organize the workday according to priorities.
• Basic knowledge of Hotels in Turkey, Complaint handling, and UKs Health & Safety Regulations
• Minimum 2 years experience in a similar position (preferably experience in travel agencies).
• University graduate
• Good computer skills. (Good knowledge of Microsoft Office and adapt quickly to our in-house operation system)
• The principle of customer satisfaction, and the ability to solve problems within a customer satisfaction
• Self Improvement in stress management.
• Good dictation and good communication skills
• Clear communication skills and the ability to work with people across all departments
• Customer-oriented and communicative personality with a structured, reliable way of working
• Excellent interpersonal and communication skills
• The ability to solve problems within a fast-paced environment
• Strong attention to detail
• Suitable for teamwork