L1 Desktop Support Engineer TR

WE’RE HIRING A L1 DESKTOP SUPPORT TECHNICIAN IN ISTANBUL, TURKEY! Excis is a global IT support leader globally, driven by innovation and ’re looking for a proactive Desktop Support Technician to manage hardware,software, and IT assets across multiple locations. Join us for a rewarding career in asupportive, family-like environment where you’ll look forward to coming to work everyday.∙Client in 190+ countries∙6000+ Engineers∙200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individualachievements fuel team success. From solving complex IT challenges to celebratingwins together, we put our people your journey with Excis and grow with us!We are looking for a Desktop Support Technician (Band 1) to provide day-to-day local and remote desktop support. The role involves handling inbound calls, troubleshooting hardware, software, and application issues, and documenting resolution steps in a ticketing system. The technician will also coordinate with supervisors and managers to ensure consistent support across shifts. Key Responsibilities :

• Deliver first and second-level technical support and resolve customer issues effectively.
• Maintain clear communication regarding issue status and resolution timelines.
• Work with third-party vendors to resolve complex issues, particularly related to audio / visual systems.
• Maintain accurate ticket updates for all reported incidents.
• Install, upgrade, and troubleshoot Windows operating systems (XP, 7, , 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
• Provide basic support for Mac OS and Apple PC users.
• Install, upgrade, and troubleshoot printers and general computer hardware.
• Conduct routine preventative maintenance on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
• Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
• Possess a foundational understanding of IT infrastructure, including networks, servers, A / V equipment, smart devices, and telecom systems.
• Adapt to a project-based work environment that demands flexibility, collaboration, and multitasking.
• Perform additional duties as assigned by management.