Product Care Manager

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

Our client is a global transportation, logistics, supply chain, and storage company. We are looking for an experienced Product Care Manager for their growing team in Istanbul, Turkey.

Requirements

Job Responsibilities

• Leading a team and be a good team player
• Leading and representing the company in customer meetings related to product quality
• Launching and monitoring field implementation of processes for newly introduced products
• Overseeing packaging training activities and following up on Packaging Control (PC) procedures
• Managing the PC team and regularly tracking individual and team performance
• Coordinating and monitoring return processes, ensuring continuous improvement in productivity
• Tracking the PC budget and handling related discussions and negotiations with the customer
• Managing and monitoring "Edited" processes (rework, repacking, or similar), ensuring alignment with budget targets
• Analyzing customer complaints, identifying root causes, and sharing actionable improvement plans

Candidate Requirements :