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Multilingual Delivery Director - (German & Dutch & English)

Multilingual Delivery Director - (German & Dutch & English)

Conduent Business ServicesIstanbul Province, Türkiye
12 gün önce
İş tanımı

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description :

  • Requires broad technical expertise and industry knowledge.
  • Is accountable for functional, operational, and / or program management.
  • Assists others in achieving goals.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions.

General Profile

  • Provides leadership through managers.
  • Develops functional or departmental business plans.
  • Contributes to the development of strategies.
  • Makes decisions based on strategy and priorities.
  • Proficiency in German, Dutch, English, and Turkish.
  • In-depth knowledge of the German, Dutch, and International BPO markets.
  • Proven client management experience, with a strong background in mature client-facing roles.
  • Senior Management experience in both Turkey and Greece, with preferably experience in Romania.

    • Functional Knowledge

  • Requires a broad understanding of different systems, theories, and practices.

    • Business Expertise

  • Applies broad industry and commercial awareness to drive financial performance in the team and related areas.

    • Impact

  • Impacts team short and long-term business results, with potential company impact.
  • Guided by business area strategy.

    • Leadership

  • Leads through subordinate managers.
  • Executes business plans and contributes to strategy development.

    • Problem Solving

  • Directs the resolution of highly complex problems using advanced judgment.

    • Interpersonal Skills

  • Negotiates and influences the views of others within the business unit and in external organizations.
  • Exercises audience sensitivity.

    • Responsibility Statements

  • Assesses and evaluates the business to set the pace and direction of strategy opportunities.
  • Develops the definition of the business strategy along with clients and the upper managers.
  • Defines and solves complex problems that impact the direction of the business.
  • Drives the overall business unit performance and client relationship.
  • Pioneers innovation of key business opportunities to drive organizational growth.
  • Inspires people and teams to optimize career growth, employee engagement, and performance.
  • Ensures continuous improvement on targeted performance.
  • Measures and KPIs to facilitate key business goals.
  • Contributes to the development of organizational policies and ensures compliance.
  • Performs other duties as assigned.
  • Complies with all policies and standards.