Devops Service Engineer - Billing

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Responsible for running and leading the billing cycles for both VBU & CBU customers,
• Creating, implementing, and enforcing procedures and policies, as well as streamlining effective billing processes across multidomain
• Managing availability, dimensioning, reliability and all related SLAs as service owner of billing platforms
• Ensures successful devops operation of billing services
• Provides multi-level technical support for diagnosing, reproducing and fixing billing service issues
• As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product / service.
• Actively contributes to the troubleshooting, performance tuning of billing products. Performs necessary infrastructure deployment / maintenance activities and migration when required.
• Works as on-call support to provide 7
• 24 support when it is necessary.
• Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
• Provides standardization / automation of technical processes.
• Deploys new products and services.
• Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
• Reports to stakeholders on product performance and supplier / partner performance

Who you are