Spa Receptionist

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus – the storied strait that links Europe and Asia – our lovingly restored, 19th-century Ottoman palace brings together Istanbul’s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city’s inimitable waterfront skyline. We’ll show you a seldom-seen side of Istanbul during your stay with us.

KEY KNOWLEDGE

• Good command of written and spoken English
• Superior communication and organization skills
• Strong command of computer applications and office programs
• A comprehensive understanding of the Spa & Fitness & Wellness environment

KEY FUNCTIONS

1. Is very warm and welcoming when assisting guests; smiles and maintains eye contact

2. Keeps the work area neat, clean and quiet at all times

3. Neatly wears prescribed uniform; demonstrates proper personal hygiene and grooming

4. Follows proper payroll procedures and adheres to SOPs and Attendance policies

5. Modifies behavior when performance feedback is provided

6. Communicates in a clear manner; is easily understood; listens attentively; does not interrupt others

7. Responds properly in any hotel emergency or safety situation

8. Utilizes log book, spa software and any scheduling chart and communicates relevant information to the staff

9. Actively works with peers, subordinates, and supervisor to build relationships based on trust and acceptance

10. Performs other tasks or projects as assigned by hotel management and staff; respects authority

11. Is adaptable with his / her schedule to accommodate changing business demands and is willing to perform any additional duties as assigned by upper management, including redeployment to alternative departments / areas if required.

12. Participates in regular staff, departmental and operational meetings.

13. Reports maintenance deficiencies, member concerns, guest comments, glitches, etc. to assistant spa manager

14. Knows amenities, equipment, products, treatments, packages, membership agreements, special current promotions of spa and Fitness including benefits, indications & contraindications

15. Understands all safety procedures specific to usage of spa, pool, sauna, steam room and fitness center equipment and products

16. Applies the qualities of discretion and maintains strict confidentiality at all times

17. Ensures handover completed in the guest journey as per outlined standard, follows up on treatment experience, expectations and satisfaction and acts on any discrepancies. Provides a service that is responsible, spontaneous, personal and genuine

18. Verifies that attendant staff is present and performing opening duties

19. Organizes and schedules all guest bookings

20. Utilizes the trace file, cashier sheets and handle the daily accounting

21. Operates the Spa software system for spa reservations and all other Spa software functions or the ability to manage the manual spa booking system without mistakes

22. Operates the computer, copier, fax and credit card machines, processes outgoing mail and produces all Spa reports as required by management

23. Process all charges, sets up and handles gift certificates

24. Orders and stocks office supplies for the desk

25. Uses guests name appropriately in all situations

26. Copies and distributes materials

27. Asks guests pertinent questions, to determine their needs and preferences

28. Up sells treatments, services and retail products with “soft sell”

29. Ensures all decoration always looks fresh and to Standards within the Spa reception and Fitness area

30. Is calm and patient when dealing with guests at all times

31. Handles guest complaints and to notifies spa management

32. Provides assistance to guests with the retail merchandise and meets / exceeds retail and spa treatment targets