Talent.com
Bu iş teklifi ülkeniz için geçerli değil.
Senior Director, Customer Solutions & Value Creation

Senior Director, Customer Solutions & Value Creation

Coca ColaIstanbul,Turkey
13 gün önce
İş tanımı

Description

Summary :

This role must solve complex challenges such as aligning global strategies with diverse customer needs, ensuring consistent execution across markets, and translating customer insights into actionable growth opportunities.

This role is responsible for creating and evolving customer segmentation and investment frameworks tailored to the unique needs of international strategic customers. It drives the development of new joint business planning models and value-based negotiation approaches to support mutual growth. Additionally, it leads the design of cross-market coordination processes to ensure consistency and operational efficiency across regions. By championing customer-centric innovation, this role initiates programs and service models that enhance satisfaction, loyalty, and long-term value creation.

Work That Matters The Most

Understand strategic customers’ business objectives and capabilities (financial and commercial) to define clear customer segmentation and prioritization.

Build investment guidelines and lead strategic discussions based on prioritization outcomes.

Develop and manage strategic partnerships with international key customers, aligning joint business plans to drive mutual growth.

Lead annual negotiations and planning processes in collaboration with global, franchise teams and bottling partners.

Act as the primary commercial interface for regional customers, ensuring seamless coordination across markets and functions.

Initiate and lead Top-to-Top meetings with senior customer stakeholders to align on strategic priorities.

Translate global brand and commercial strategies into tailored customer execution plans, leveraging insights from customer data, shopper trends, and market dynamics.

Collaborate cross-functionally with marketing, commercial teams, and bottling partners to ensure end-to-end delivery of customer solutions and flawless execution.

Collaborate with the eCommerce teams to align on an omni-channel strategy to accelerate the growth of B&Cs and FSAs

Map customer based whitespace opportunities to increase our footprint horizontally and vertically in the top markets

Design customer-specific selling stories and playbooks to onboard regional customers to strategic priorities and initiatives, while also supporting capability building.

Monitor customer performance across markets, identifying growth opportunities, mitigating risks, and driving KPI achievement.

Serve as the internal advocate for international customers, leading initiatives that enhance satisfaction, loyalty, and long-term value through innovation and continuous improvement.

Build and maintain strong senior relationships across customer organizations, bottling partners, and internal teams to influence strategic decision-making.

Output KPIs

1. Lead annual negotiations and joint business planning with regional key customers

2. Act as the main commercial contact across markets and functions, lead Top-to-Top engagements to align on strategic priorities with senior customer stakeholders.

3. Define and prioritize international customer segments and investment strategy.

4. Drive customer performance, satisfaction, and strategic relationship growth

5. Translate global strategies into tailored customer execution plans.

Experience

  • Proven experience in a senior leadership role on sales / customer management role
  • Proven ability to drive system influence and implementation of strategies & plans.
  • Effective communication and influencing skills, with the ability to smoothly collaborate with multitude of system stakeholders.
  • Strong networking & matrix management skills
  • This role requires understanding of Coca-Cola company and / or bottling partners RTM and sales operations and system economics.

Skills :

Bu arama için bir iş uyarısı oluşturun

Director • Istanbul,Turkey

Benzer iş ilanı
Product & Customer Experience Senior Manager

Product & Customer Experience Senior Manager

EdenredIstanbul,Turkey
Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the ...Daha fazla gösterSon güncelleme: 18 gün önce
  • Yeni!
Senior Category Marketing Manager - Home Care

Senior Category Marketing Manager - Home Care

DysonIstanbul,Turkey
Dyson established our first office in Turkiye, Istanbul on October 2018 and Dyson Turkiye has been launched in April 2019. Beginning with triple launch, Dyson relentlessly invests to grow in Turkish...Daha fazla gösterSon güncelleme: 9 saat önce
Cardiometabolic Marketing Director, Business Area Africa (BAAF) in Istanbul, Turkey

Cardiometabolic Marketing Director, Business Area Africa (BAAF) in Istanbul, Turkey

Novo Nordiskİstanbul, Marmara Region, Turkey
Are you a strategic thinker with a passion for driving business growth? Do you have proven experience in strategic, long-term, cross-organisational marketing / strategic initiatives and commercial pl...Daha fazla gösterSon güncelleme: 11 gün önce
Account Manager II

Account Manager II

Regal Rexnordİstanbul, , Turkey
The Account Manager will drive revenue and sales funnel growth with customers and channels partners within their assigned territory. This team member will prepare and present demonstrations and appl...Daha fazla gösterSon güncelleme: 30+ gün önce
Senior Auditor (Hybrid)

Senior Auditor (Hybrid)

09386 Citibank Anonim SirketiIstanbul Turkey
The Senior Auditor will be responsible for performing audits and assessments of Citi’s risk and control environments in coordination with the Audit team. You will be responsible for working across m...Daha fazla gösterSon güncelleme: 30+ gün önce
GAME PRESENTER Turkish Speaking (Relocation to Romania) - Entry Level Customer Service

GAME PRESENTER Turkish Speaking (Relocation to Romania) - Entry Level Customer Service

AD Recruitİstanbul, Istanbul
ARRISE is more than a global enterprise—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Serbia, Malta, Romania, Bulgaria and beyond.We partn...Daha fazla gösterSon güncelleme: 30+ gün önce
  • Terfi etti
Technical Engineer

Technical Engineer

Saur EUROPEMaslak, İstanbul, Türkiye
NIJHUIS INDUSTRIES CENTRAL EUROPE.Nijhuis Saur Industries – an international company leading in the field of water and waste technologies for the industrial sector, is looking to hire a.We are look...Daha fazla gösterSon güncelleme: 30+ gün önce
Technical Project Manager - Engineering

Technical Project Manager - Engineering

Siemens EnergyIstanbul, Istanbul
Technical Project Manager - Engineering.Tuerkiye Istanbul Istanbul Company Siemens Enerji Sanayi ve Ticaret Anonim Sirketi Organization Grid Technologies Business Unit Grid Solutions Full / Part ti...Daha fazla gösterSon güncelleme: 17 gün önce
Pfizer Part Time Universe – Marketing Part Time

Pfizer Part Time Universe – Marketing Part Time

PfizerIstanbul,Turkey
Pfizer Part Time Universe – Marketing Part Time .We believe that our team is the most valued resource for our success.If you want to start your career in a multinational and challenging work enviro...Daha fazla gösterSon güncelleme: 25 gün önce
Senior DevOps Engineer

Senior DevOps Engineer

NewMind AIMaslak, Sarıyer, TR
Quick Apply
NewMind AI is an innovative and pioneering company specializing in leveraging big data through a comprehensive and holistic approach. From data digitization and classification to deriving meaningful...Daha fazla gösterSon güncelleme: 20 gün önce
HR Business Partner

HR Business Partner

Guess Europe SaglMaslak, Sarıyer, TR
Quick Apply
GUESS is a global leader in the fashion industry, renowned for delivering high-quality, stylish products.We are seeking a proactive and strategic HR Business Partner (HRBP) to support business unit...Daha fazla gösterSon güncelleme: 12 gün önce
Sr Associate, Sales Account Management (E-comm)

Sr Associate, Sales Account Management (E-comm)

SC Johnson ProfessionalIstanbul,Turkey
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE.We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consu...Daha fazla gösterSon güncelleme: 5 gün önce
Regional Office Assistant

Regional Office Assistant

InfobipIstanbul , Compatel, Turkey
We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since , we have been innovating at the edge of technologic...Daha fazla gösterSon güncelleme: 18 gün önce
Technical Sales Engineer

Technical Sales Engineer

Saur EuropeMaslak, İstanbul, TR
Quick Apply
NİJHUIS SAUR INDUSTRIES SU ARITMA TEKNOLOJİLERİ LTD.Türkiye part of Nijhuis Saur Industries – an international company leading in the field of water and waste technologies for the industrial sector...Daha fazla gösterSon güncelleme: 30+ gün önce
Sr Associate, Sales Account Management (E-comm)

Sr Associate, Sales Account Management (E-comm)

SC JohnsonIstanbul, Istanbul
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE.We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consu...Daha fazla gösterSon güncelleme: 5 gün önce
Sales Consultant

Sales Consultant

NielsenIQIstanbul, 34, Turkey
Support new and existing clients in the field of Intelligent Analytics (iA) in order to achieve the planned revenue, profit, profitability and customer satisfaction. Proactively search for new clien...Daha fazla gösterSon güncelleme: 1 gün önce
Inventory Analyst

Inventory Analyst

MattelIstanbul, Istanbul
It’s our heritage and it’s also our future.Because we don’t just make toys.We create innovative products and experiences that inspire, entertain and develop children through play.Mattel is at its b...Daha fazla gösterSon güncelleme: 15 gün önce
Local Study Associate Director(Biopharma)-İstanbul / Ankara

Local Study Associate Director(Biopharma)-İstanbul / Ankara

AstraZenecaIstanbul,Turkey
Leading the local study teams (consisting of monitors and study administrators) at country level to deliver committed components of clinical studies according to agreed resources, budget and timeli...Daha fazla gösterSon güncelleme: 17 gün önce