Sales Support Representative

Position Summary

We are looking for a proactive and detail-oriented Sales Support Representative to join our team and provide critical administrative and operational support to our sales organization. In this role, you will act as a key liaison between the sales team, internal departments, and customers—ensuring smooth processes, accurate reporting, and excellent customer service.

Key Responsibilities

• Provide day-to-day administrative support to the sales team and management.
• Coordinate order processing, pricing, and product availability inquiries.
• Prepare and manage sales documentation including quotations, contracts, and presentations.
• Maintain and update customer data and sales activities in CRM systems (e.g., Salesforce).
• Monitor and report on sales performance, KPIs, and forecasts.
• Support planning and logistics of sales meetings, customer events, and training sessions.
• Handle customer communication regarding order status, delivery timelines, and general inquiries.
• Collaborate with marketing, finance, logistics, and customer service teams to ensure seamless support for sales operations.
• Contribute to the continuous improvement of internal tools, templates, and processes.

Qualifications & Requirements

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Equal Opportunity and Affirmative Action Employer (US applicants only)

Straumann Group is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national origin, age, veteran status, or disability unrelated to job requirements. Straumann Group will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, Straumann Group has developed and maintains an affirmative action program and plan.

We comply with the Employee Polygraph Protection Act (EPPA), and Massachusetts law. It is unlawful for private employers to use lie detector tests for pre-employment screening or during employment, except in limited circumstances. An employer who violates this law shall be subject to criminal penalties and civil liability.

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