Information Communication Technologies Internship - Istanbul Common Services, UNICEF Istanbul, Republic of Turkiye 3 months

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a fair chance

Please watch this video

How can you make a difference?

The IT Intern will support the UNICEF Istanbul Office by providing technical assistance in maintaining IT assets, responding to user queries, and helping manage network systems. The intern will work closely with the Senior ICT Associate, assisting in troubleshooting technical issues, identifying problems with digital tools (such as Microsoft 365) and platforms, monitoring IT inventory, and helping ensure the smooth operation of IT systems.

• Help Desk :
• Assist in providing first-level support for issues related to computers, printers, phones, and other IT equipment.
• Help troubleshoot common IT problems and escalate issues when necessary.
• Support in configuring and setting up new hardware or software for users.
• Assist in the use of office productivity tools like Microsoft 365, SharePoint, Teams, and Outlook.
• Event and Meeting Setup :
• Provide technical support for virtual meetings or events, ensuring proper setup of video conferencing equipment in coordination with Sr. ICT Associate.
• Help with the preparation and setup of IT tools needed for presentations or training sessions.
• IT Asset Management :
• Assist in maintaining accurate records of IT assets, including laptops, desktops, printers, and other office equipment.
• Help with the preparation and distribution of IT equipment to new staff, ensuring proper setup and functionality.
• Support inventory checks and help keep the IT asset system up to date.

To qualify as an advocate for every child you will have…

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter :  UNICEF Values

UNICEF competencies required for this post are...

1) Builds and maintains partnerships(2) Demonstrates self-awareness and ethical awareness(3)Drive to achieve results for impact(4)Innovates and embraces change(5) Manages ambiguity and complexity(6)Thinks and acts strategically(7)Works collaboratively with others.

add the 8th competency (Nurtures, leads and manages people) for supervisory role]