Customer Care Specialist

Team Overview and Job responsibilities

We believe that today’s talents are tomorrow’s global leaders and we are eager to brighten your future! We have an exciting opportunity to join our Customer Care team in Mudanya.

The Ideal Candidate will be responsible for the following processes and tasks :

Key Activities / Responsibilities :

• Working with Production Planning, Sales, Quality and Shipment teams in a coordinated manner to keep following up all process from order intake to delivery to customer for the domestic orders.
• Communication with customers, receiving requests and recording (Salesforce)
• Determining action plans by meeting with the relevant departments for recorded requests
• Following the action plans for the timely realization
• Follow up on products returned by the customer
• Making allocations and controlling finish good materials inventory
• To regularly check the service levels of the followed orders in line with the annual targets, to warn the relevant sales teams about the issue.
• Following up the orders, deadline-test-inspection (FAT – factory acceptance test) organization and directing the shipment.
• Receiving the complaint and recording it in SAP, following up, finalizing the complaint by informing the relevant departments and connecting with the customer
• Working in coordination with customer complaints management representatives in a possible situation within the scope of customer satisfaction and customer complaints

Who are we looking for?

The Ideal Candidate should have the following skills :

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