Lead Telecom Support Engineer - Genesys CX

Description

Genesys Voice Engineer

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Position Overview :

We are seeking a skilled and experienced Genesys Voice Engineer to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining Genesys voice solutions to ensure seamless communication systems. This role requires deep technical expertise in Genesys platforms, strong problem-solving skills, and a commitment to delivering high-quality solutions for our clients or organization.

Key Responsibilities :

Design & Implementation :

• Configure and deploy Genesys CCaaS (CX) voice solutions, including Genesys Engage and Cloud.
• In-depth understanding of Genesys Framework, IVR, Digital eServices (Email, Chat, SMS), Routing, Recording and Reporting.
• Integrate Genesys solutions with CRM, IVR, and other third-party applications.

System Maintenance & Optimization :

Development & Customization :

Collaboration & Support :

Documentation & Reporting :

Required Skills & Qualifications :

Proficiency in Genesys Voice platforms (Genesys Cloud, PureConnect, PureEngage).

Familiarity with languages like Java, C#, or Python for integration.

Experience with databases (SQL, Oracle).

Strong analytical and problem-solving skills.

Preferred Qualifications :

Education :

Experience :

Location : BGR Work-at-Home

Language Requirements :

Time Type :

Full time