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Customer Support Specialist (Turkish Speaker) Relocation to Lisbon

Customer Support Specialist (Turkish Speaker) Relocation to Lisbon

Velenosi&Meredithİstanbul, Turkey
4 gün önce
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İş tanımı

About the Role :

We are looking for a Customer Support Specialist (Turkish Speaker) to support small and medium-sized businesses (SMBs) in the online and digital advertising sector. You will play a crucial role in helping businesses grow by providing exceptional support across multiple channels, including chat, email, and phone.

Employment Type : Full-time

Work Schedule : 40 hours per week on a rotational shift (Monday to Friday : 7 : 00 AM 7 : 00 PM, Saturday and Sunday : 8 : 00 AM 6 : 00 PM)

Probation Period : 1 month before contract confirmation

Relocation Package : Available

Responsibilities :

  • Assist clients in scaling their businesses across different digital advertising platforms.
  • Provide pre- and post-sales support for self-service advertising products.
  • Offer product and tool support to enhance the customer experience.
  • Analyze customer trends and resolve common issues.
  • Gather product feedback from clients and share insights with the engineering team.
  • Communicate proactively with clients, offering guidance on best practices and optimizing their use of our solutions.

Requirements :

  • Native Turkish speaker with B2-level English proficiency.
  • 1 year of experience in customer service or a similar support role.
  • Familiarity with online advertising and social media platforms.
  • Strong verbal, written, and listening communication skills.
  • Quick learner with the ability to adapt to evolving client needs.
  • Why Join Us?

  • Opportunity to work in a dynamic and growing industry.
  • Relocation package available for candidates moving to the job location.
  • If you meet the qualifications and are excited about this opportunity, wed love to hear from you!

    Bu arama için bir iş uyarısı oluşturun

    Customer Support Specialist • İstanbul, Turkey