SAP Basis Consultant (m / f / d)

As a support consultant, you are the first point of contact for our customers on all SAP sales topics

• You implement corrections in your specialist area in collaboration with our basic consultants.
• Your diverse area of ​​responsibility includes accepting, analyzing and resolving or forwarding customer reports and tickets as well as tracking them and providing feedback to the customer using the group's own ticket system.
• You will always keep an eye on the respective Service Level Agreements (SLA) with our customers and ensure the implementation of a defined escalation process in the event of non-compliance.
• Your area of ​​activity also includes developing solutions together with our customers for business-critical processes. As part of a spot consultation, you will provide our customers with holistic support via telephone and electronic support media and recommend suitable options for improvement, including : in the field of software applications.
• Through your support, you create the basis for fast and secure communication and solution finding for our customers and make a significant contribution to better customer loyalty.