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Job Purpose

The Senior Computer Technician position provides PC support to users at USAP stations. This position is responsible for maintaining, implementing, configuring and repairing all computer systems and related peripheral systems and equipment. Installs and configures computer hardware and software. Provides direct user support for Tier 2 and Tier 3 work orders. Provides front-line support of grantee computer needs. This support includes general computer and application support, and customized activities such as computer to instrumentation interfacing. Guides and directs subordinate computer technicians in the accomplishment of mission and work tasks.

Duties and Responsibilities

• Perform troubleshooting and repairs on all computers, and peripheral systems or equipment, according to current desktop standard configuration guidelines and documented procedures.
• Perform daily review of assigned work orders in order to prioritize tasking. Document resolution and close completed work orders.
• Accountable for offering technical guidance and mentoring of Computer Technicians with focus on accurate completion of work orders and execution of standard operating procedures
• Image, test, and install desktop / laptop computers for all new hire or temporary duty employees; this includes installing encryption tools.
• Provide desktop technical assistance to System Administration and Network Operations teams as needed.
• Perform and document preventive maintenance of computer equipment as required.
• Facilitates vendor warranty return process, tests and evaluates items returned from repair.
• Responsible for maintaining physical inventories and ensuring accuracy as directed.
• Participate in lifecycle replacement tasking and other technical improvement projects.
• Manage retrograde efforts for all computer equipment, this includes performing DoD data wipe on all hard drives and preparing required documentation.
• Responsible for maintaining a safe workplace program and ensuring that safety is the highest priority in the workplace.
• Maintain an orderly work area and technical lab space clear of all hazards / debris.
• Participate in the creation of technical and procedural documentation. Perform annual / seasonal review of documentation.
• All other duties as assigned.

Qualifications

Competencies

Physical Requirements

Position Expectations

We are an Equal Employment Opportunity employer as defined by the EEOC.

Job Posted by ApplicantPro