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Technical Support Engineer

Technical Support Engineer

Oredata Yazılım Anonim Şirketiİstanbul, İstanbul, TR
28 days ago
Job type
  • Quick Apply
Job description

OREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.

Read more : https : / / medium.com / @oredata-engineering

Apply and be part of our exciting journey!

This is an opportunity where one can advance their development skills by working with the leading-edge technology and people in the industry. The ideal candidate should have experience in Technical Support and work experience with different systems, software, and hardware.

Responsibilities

  • Own and manage customer-reported technical issues from initial report to full resolution
  • Research, diagnose, and troubleshoot software, hardware, and network-related issues
  • Identify effective solutions and escalate unresolved issues to appropriate internal teams following defined procedures
  • Maintain accurate records of all support interactions and ensure timely closure of tickets
  • Adhere to SLA commitments based on issue severity
  • Collaborate with internal teams to continuously improve support processes and knowledge sharing

Requirements

  • Strong understanding of computer systems, mobile devices, and various technology stacks
  • Willingness to work in a technical support environment; prior experience is a plus
  • Hands-on experience with Linux and Windows environments
  • Comfortable working in shift-based schedules
  • Willingness to work between 20 : 00–04 : 00 (GMT+3), 6 days a week with one day off (Saturday or Sunday, depending on team needs), and to remain responsive to urgent issues outside of working hours.
  • Basic knowledge of bash scripting, SQL, and remote support tools
  • Knowledge about cloud technologies and modern monitoring / troubleshooting tools
  • Experience with or willingness to learn platforms such as Cloudera, Kafka, and Elasticsearch
  • Analytical mindset with ability to understand complex data flows and transformations
  • Strong command of both written and spoken English
  • Demonstrated ability to multitask and manage case tracking effectively
  • Eagerness to continuously learn and grow within the role
  • Get to know us

    If you want to know more about us and what we do, then visit our website : www.oredata.com

    Why Oredata?

  • Remote working and flexible time off
  • Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
  • Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)
  • Professional Employee Support Program : free legal&financial advice, psychological counseling, etc.
  • Opportunity to work on international projects
  • Private Health Insurance
  • Monthly Internet Allowance
  • Birthday Leave Policy
  • Dynamic work ecosystem where you can take initiative and responsibility
  • Open communication, flexibility and start-up spirit
  • Learning & Development opportunities for both personal and professional growth
  • Kişisel verileriniz işe alım sürecinin yürütülebilmesi amacıyla veri sorumlusu sıfatıyla şirketimiz Oredata Yazılım A.Ş. tarafından işlenecektir. Kişisel verilerinizin işlenmesi ve haklarınızla ilgili detaylı bilgiye https : / / oredata.com / personal-data-protection-policy / bağlantısı üzerinden ulaşabilirsiniz.

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