Retail Operations Manager - Hermès İstanbul

Key Responsibilities 1.

Optimisation of In-Store Team

• Assess flow of traffic into stores and ensure staffing is reflective of this i.e.., staff planning.
• Collaboration with Customer Experience Manager around queue management.

Support teams to identify staff planning adjustments.

Develop organisational recommendations between front and back office.

Propose solutions to reduce unnecessary movement of FO staff. 2.

Optimisation of Product Flows and Store Spaces

Administrative Processes and Tools : Definition, Deployment, Ownership

Coordination of Projects with a Focus on Operations

Follow-up of certified stores, certification ensuring the maintenance of the standards, preparing them for the next phase

Coordination with Group / Europe Retail Operations teams

Data Quality Management and Retail Performance Reporting

affecting people organisation)

Team Management

Facilities and Equipment

Health and Safety

Implement measures to minimise risks, such as proper storage of hazardous materials, ergonomic workstation setup, and slip and fall prevention strategies. 10.

Other Projects

Cegid, Hpad, HCare..)

Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.

The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.

Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"