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Demo & Product Engineer

Elite Consultancy NetworkIstanbul,

11 hours ago

Job description

Job Specification : Demo & Product Engineer Location : Istanbul (Asian Side), Turkey

Department : Customer Service

Reports to : Product Manager

Employment Type : Full-time

Salary Range : $35,000 USD annually + up to 1-month bonus + full benefits

Position Summary : Liugong, a globally recognized leader in construction equipment, is expanding its presence in Turkey. This position plays a dual role — acting as a technical ambassador for Liugong machinery and providing real-time product support and market feedback . The ideal candidate will combine strong machine operation skills with product engineering knowledge and a deep understanding of customer needs in the local market.

Education & Qualifications :

Preferred Education :

Degree or technical diploma in Mechanical Engineering, Automotive Technology, Mechatronics, or related field is advantageous.Relevant certifications in equipment operation, hydraulics, or diesel systems are a plus.

Required Experience :

Minimum 6 years of hands-on experience in one or more of the following areas :

Construction machinery operation (excavators, loaders, graders, etc.)Field service or maintenance of heavy equipmentTechnical product support or product engineering for CE (construction equipment)

Experience working with OEMs or heavy equipment dealers is a strong asset.

Technical Skills & Expertise :

Machine Operation :

Able to proficiently operate various construction machines (e.g., hydraulic excavators, wheel loaders, dump trucks) to demonstrate capabilities and match application conditions.Ability to simulate real-world job site tasks during demonstrations for customers and dealers.

Mechanical & Electrical Systems :

Solid understanding of diesel engine systems, hydraulic circuits, and machine control electronics.Able to perform basic diagnostics and evaluate machine performance under different conditions.

Field Testing & Validation :

Experience participating in product testing, machine adaptation projects, and gathering operational data for localized performance optimization.

Language & Communication :

Turkish : Native or fluent (written and verbal)

English : Intermediate to advanced working knowledge — able to communicate technical issues and feedback with international product teams.

Strong presentation and interpersonal skills for :

Conducting live demonstrationsLeading training sessionsExplaining machine advantages and operational tips to non-technical audiences

Personal Attributes :

Customer-Oriented :

Understands the importance of user experience, uptime, and value-in-use for construction equipment.Can adapt approach depending on audience (dealer, operator, site manager).

Analytical Thinker :

Capable of translating machine performance and customer feedback into actionable product improvement suggestions.

Self-Motivated & Proactive :

Takes initiative to identify potential issues and support continuous improvement efforts.

Team-Oriented :

Works collaboratively with sales, service, product, and R&D teams both locally and at headquarters.

Key Responsibilities & Outputs : 1. Machine Demonstration & Customer Support

Plan and execute machine demonstrations that showcase performance and usability.

Adapt demo activities to match local applications (construction, mining, earthmoving).

Support sales engineers during customer visits and tender evaluations.

Offer on-site training to customers and dealers post-sale to increase satisfaction and reduce misuse.

2. Product Feedback & Localization

Monitor and document machine performance in field trials.

Analyze operational feedback to identify potential improvements or local adaptations.

Coordinate with HQ on configuration changes and validate localized features or components.

Help troubleshoot recurring technical issues that may be region-specific.

3. Technical Training & Documentation

Deliver operator training and technical familiarization courses to dealers and end users.

Assist with creating and translating technical documents, such as user manuals, service bulletins, and training materials.

Maintain demonstration fleet — including scheduling routine maintenance, repairs, and preparation for events.

Work Conditions & Travel :

Travel Requirement :

Up to 70% travel within Turkey to job sites, customer locations, and demo events.Occasional international travel to support regional events, attend training, or visit headquarters (China or elsewhere).

Work Environment :

Mix of field-based (job sites, outdoor demos) and office-based activities.Requires ability to work in variable environmental conditions and interact with operators, site managers, and engineers.

Tools & Equipment Used :

Construction equipment (various models and classes)

Diagnostic software and tools for mechanical / electrical systems

Standard office software (e.g., MS Excel, Word, PowerPoint)

Technical documentation platforms and reporting systems

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