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Customer Service Executive - FX & CFDs Industry - Based in Malaysia

Customer Service Executive - FX & CFDs Industry - Based in Malaysia

SummitNext Technologies Sdn BhdAnkara, Turkey
14 days ago
Job description

Overview

We are looking for a Customer Service Executive to join client's fast-growing team in the FX & CFDs brokerage industry.

You will be the first point of contact for our clients, delivering a high level of service and support across chat, email, and social media channels.

Candidates must have at least 1 year of Customer Service experience within the FX & CFDs industry, and must be willing to work on a rotation shift (24 / 5) schedule.

What will you do :

  • Provide professional and timely support to clients via live chat, email, and social media platforms.
  • Assist clients with inquiries related to account opening, trading platforms (MT4 / MT5), deposits & withdrawals, promotions, and general account management.
  • Troubleshoot and resolve client issues or complaints in a courteous and efficient manner.
  • Escalate complex issues to relevant internal teams and ensure timely resolution.
  • Maintain up-to-date knowledge of company products, services, and promotions.
  • Proactively assist clients by providing educational guidance on trading tools and platforms.
  • Identify opportunities to enhance client experience and report client feedback to management.
  • Ensure compliance with company policies, procedures, and relevant regulations at all times.
  • Work as part of a 24 / 5 rotation shift, including nights and weekends as required by the schedule.

Who are we looking for :

  • Minimum 1 year of Customer Service experience in the FX & CFDs industry.
  • Experience handling live chats, emails, and social media inquiries.
  • Strong understanding of trading platforms (MT4 / MT5) and basic FX & CFDs terminology.
  • Willing and able to work on a rotation shift (24 / 5) schedule.
  • Fluency in English and native language of the assigned market (required).
  • Excellent communication, problem-solving, and interpersonal skills.
  • Client-focused mindset with strong attention to detail.
  • Ability to remain calm and professional under pressure.
  • Strong organizational and time management abilities.
  • Familiarity with CRM and support ticketing systems is a plus.
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