Customer Service Executive - FX & CFDs Industry - Based in Malaysia

Overview

We are looking for a Customer Service Executive to join client's fast-growing team in the FX & CFDs brokerage industry.

You will be the first point of contact for our clients, delivering a high level of service and support across chat, email, and social media channels.

Candidates must have at least 1 year of Customer Service experience within the FX & CFDs industry, and must be willing to work on a rotation shift (24 / 5) schedule.

What will you do :

• Provide professional and timely support to clients via live chat, email, and social media platforms.
• Assist clients with inquiries related to account opening, trading platforms (MT4 / MT5), deposits & withdrawals, promotions, and general account management.
• Troubleshoot and resolve client issues or complaints in a courteous and efficient manner.
• Escalate complex issues to relevant internal teams and ensure timely resolution.
• Maintain up-to-date knowledge of company products, services, and promotions.
• Proactively assist clients by providing educational guidance on trading tools and platforms.
• Identify opportunities to enhance client experience and report client feedback to management.
• Ensure compliance with company policies, procedures, and relevant regulations at all times.
• Work as part of a 24 / 5 rotation shift, including nights and weekends as required by the schedule.

Who are we looking for :