Front Office Supervisor

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Supervise and support front desk agents, bell team, and concierge staff during assigned shifts

Ensure efficient check-in and check-out procedures

Handle guest complaints and resolve issues promptly with a focus on guest satisfaction

Assist with scheduling, shift planning, and training of front office team members

Monitor and ensure accuracy of guest billing and financial transactions

Maintain effective communication with other departments to ensure guest needs are met

Uphold Swissôtel brand standards and promote loyalty programs

Ensure the lobby area is presentable and welcoming at all times

Qualifications

Minimum 2 years of front office experience in a luxury hotel environment

Previous supervisory or team leader experience is preferred

Excellent command of English; additional language(s) is an asset

Strong communication and problem-solving skills

Proficiency in Opera PMS or other hotel management systems

Ability to handle pressure and remain calm in high-demand situations

A positive attitude and passion for delivering outstanding guest service

Flexible schedule, including ability to work evenings, weekends, and holidays

Hospitality-related degree or diploma is a plus

Additional Information

Your team and working environment :

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.