End Users Services Analyst

Required skills and qualifications

• Language : Fluent English (high level of both spoken and written English)
• Minimum of 5 years’ experience in supporting IT expert solutions and VIP support
• Ability to apprehend a situation, to find a solution, by an adapted, effective and intellectual approach adapted, efficient and reasoned and / or intuitive in order to solve a problem
• Ability to organize with rigor, to seek the quality of the achievements, to ensure their conformity with a procedure, an operating mode : sense of detail, precision...
• Ability to control and adapt reactions in a professional environment

Expected results

The End User Services Analyst must have very good interpersonal skills, a very good presentation, be autonomous, be rigorous and reliability. He must have a strong sense of customer services, he must be able to surround himself with N2 and N3 support technicians and he / she accompanies the users on the changes.

Areas of responsibility