Project Manager
Zen Media, Remote
Role Overview :
Own the day-to-day execution for a portfolio of accounts. You’ll run ClickUp / Monday.com, drive timelines, coordinate cross-functional workstreams, prep the next 30 days at all times, and be a polished client-facing communicator on chat and calls.
Key Responsibilities :
- Project Systems : Build / maintain ClickUp or Monday.com boards, automations, dependencies, and dashboards; keep tasks current with owners, dates, and statuses.
- 30-Day Readiness : Maintain rolling 30-day plans per account; surface risks, dependencies, and capacity needs early.
- Cross-Functional Orchestration : Align PR, social, editorial, paid, and SEO timelines into one unified plan with clear handoffs.
- Client Comms : Lead async chat threads; draft / send agendas; run weekly status calls; document decisions and action items.
- Scope & Change Control : Track deliverables against contract; log out-of-scope items; route change requests for approval.
- Resource & Effort Tracking : Capture hours / effort by task; report utilization and variance to management monthly.
- Quality & Documentation : Keep scopes, briefs, feedback, and asset logs organized and audit-ready.
Required Qualifications :
Based outside the U.S. with reliable daily overlap in EST (≥6 hours).English proficiency (presentation-grade) : Able to present project and marketing plans to North American clients with executive polish.1–3 years in digital / agency project coordination or management.Working knowledge of PR, social, content / editorial, paid media, and SEO workflows—how they interlock in campaigns.Exceptionally organized; comfortable running multiple accounts simultaneously.Preferred :
Prior marketing agency project management and client-facing experience.Leverages AI for research, document formatting, call recaps, and efficiency (e.g., notes summarization, first-draft outlines).Previous hands-on experience inside ClickUp (spaces, templates, automations, reporting).Familiar with Slack / Teams, Google Workspace, and deck / report prep.KPIs (Accountability) :
Zero Overdue : 0% overdue deliverables on assigned accounts (rolling).On-Time Delivery forcasting : 100% deliverables shipped by agreed dates / milestones communicated on the project planContract Alignment : 100% of monthly deliverables reconciled to contract / SOW; discrepancies flagged within 2 business days.Scope Control : 100% of out-of-scope items logged with documented approvals before execution.Data Hygiene : 100% of tasks have owner, due date, status, and correct list / folder.30-Day Plan : Rolling 30-day project plan updated weekly for 100% accounts.Meeting Readiness : Agendas sent ≥24h before calls; recaps / action items logged to ClickUp / Monday within 1 hour (100%).Response SLA : Initial response to client chat during EST hours within 2 business hours (≥95%).Risk & Escalation : Risks / dependencies recorded and escalated within 1 business day of identification (≥95%).Change Orders : 100% of approved change requests documented and linked to tasks before work begins.Client Health : Quarterly CSAT (or equivalent) reading healthy across assigned accounts.DISCLAIMER :
The duties and responsibilities listed in this job description are not all-inclusive. Zen Media reserves the right to add additional tasks or responsibilities and to change the scope of the job as necessitated by business demands.
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