Technical Help Desk (THD) Team Leader

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.

Are you a dynamic and results-driven leader with a passion for technical support and operational excellence? We are seeking a Technical Help Desk (THD) Team Leader to lead and manage our THD team, ensuring first-class technical support to the Maintenance team.

As the THD Tema Leader, you will instill a high-performance culture, drive operational efficiency, and play a pivotal role in competence development and continuous improvement. If you thrive in a collaborative environment and have strong managerial and technical expertise, we want to hear from you!

Key Responsibilities :

Lead and manage the THD team, ensuring high-quality technical support

Define clear objectives, KPIs, and performance standards for the team

Optimize THD processes, drive call-out reduction, and oversee escalation procedures

Monitor and analyze THD results to enhance operational efficiency

Coordinate training and development of THD and Maintenance Technicians

Stay up-to-date with product developments and technological advancements

Contribute to the company’s service strategy and improvement initiatives

What We’re Looking For :

Bachelor's degree in Engineering or a related field

Good communication skills in English

Prior experience in manufacturing, process, or engineering functions

Strong business-oriented mindset with leadership experience

Exceptional technical understanding of products and services

Ability to analyze data systematically and provide innovative solutions

Strong leadership skills, fostering a collaborative and performance-driven culture

IT literacy and willingness to travel when required

Why Join Us?

At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!

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