Customer Service Manager

Description - External

Do You Want To Be Part of Something Exciting?

At The Estée Lauder Companies you can play a role in our global success!

About The Estée Lauder Companies Inc.

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including Estée Lauder, Aramis, Clinique, Lab Series, Origins, M.A.C, La Mer, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD BEAUTY, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

• Advocate for a customer-centric approach in the integrated business planning process. Align the supply chain activities with customer needs and expectations to enhance overall customer satisfaction.
• Leverage customer insights and feedback to contribute to accurate demand forecasting. This input is invaluable in aligning production and distribution schedules with actual customer requirements.
• Streamline order management processes to ensure timely and accurate order fulfillment. Minimize lead times, reduce errors, and enhance order visibility to meet customer expectations and maintain high service levels
• Facilitate effective communication and collaboration between different departments involved in the integrated planning process. Ensure that information flows seamlessly between sales, production, and distribution teams to prevent bottlenecks and delays
• Work closely with the whole supply chain team to optimize inventory levels. Balancing stock levels with customer demand helps in preventing stockouts, reducing holding costs, and improving overall working capital efficiency
• Define and monitor key performance indicators (KPIs) related to customer service, such as on-time delivery, order accuracy, and response times. Use these metrics to continuously assess and improve the performance of the integrated business planning process
• Advocate for the integration of technology solutions that enhance customer service and improve overall supply chain visibility

Qualifications

What We Offer :

Our Business of Beauty :  Prestige beauty is a dynamic growth industry, and we are at the forefront, leading the way with our diverse portfolio of 25+ exceptional brands.

Our Culture & Values :   We are a family company with deep-rooted values and a rich history. We embrace the challenges of leading in the ever-changing beauty landscape as an opportunity to drive our creativity and drive sustainable growth.

Our People :  We believe that diverse backgrounds result in greater innovation across our organization. The value we place on cultivating future leaders is at the heart of our talent philosophy. We encourage continuous learning and we harness the strengths of our employees. The global nature of our work across multiple regions and brands, functions and channels provides fertile ground for mobility and career growth.

Our Commitments :  We are commited to fostering a culture of respect and being positive influence in everything we do and in every community we serve. Corporate citizenship and sustainability are central to our beliefs — from employee volunteerism and our cause-related campaigns to the creation of high-performing and safe products, all while caring for people and the environment.

We are looking forward to your application!