IT Manager (Tech Manager)

Job Description

As the Tech Manager you will lead and oversee Tech within your Production Country, ensuring stable delivery, compliance, and colleague-focused support. Manage Tech Operations teams and Tech PMs to secure local rollouts of global tech solutions, aligned with global standards and business needs.

-Take full accountability for Tech Operations and tech rollouts within the Production Country - being a first point of escalation for tech-related issues within Production Country

-Lead Tech Ops teams, ensuring strong team performance and talent development

-Ensure delivery of stable operations and end-user support services

-Secure compliance with H&M/global policies, local regulations, and audit requirements, e.g. MMR and MMS

-Drive proactive initiatives to identify and resolve operational issues and risks early

-Own tech budget/P&L management (invoicing, forecasting, financial reporting)

-Manage procurement of local services and vendors in line with global guidelines

-Provide direction for local adaptation of global solutions, ensuring relevance to market needs

-Champion cyber security initiatives and ensure alignment with global security standards

-Collaborate with stakeholders across the Global Tech organization.

-Partner with global product and service teams to secure readiness for rollouts

-Adapt global rollout plans to local conditions while delivering on set timelines and targets

-Monitor and report on key performance indicators, ensuring continuous improvement

-Support new tech capabilities from rollout into business-as-usual, including post go-live stabilization and tech operations in collaboration with the Tech centers, focusing on value realization

-Contribute to governance and reporting models, sharing learnings with continental/ global

-Create and manage risk and risk register for the Production Country.

Qualifications

-Bachelor’s degree in Computer Science, Technology Operations, or equivalent experience

-3+ years’ experience in ITSM, service delivery, or infrastructure leadership

-Experience leading teams, managing tech operations, and delivering IT solutions

-Exposure to sourcing, production, retail or consumer-facing tech environments preferred

-Strong budget management and forecasting skills

-Excellent stakeholder management, vendor management, and communication skills

-Certified in ITIL Foundation (3 and/or 4); agile experience desirable

-Familiar with agile working methodologies

- Contract negotiation experience and management

-Occasional international travel required

–Proficient in English and local language, both written and spoken

Additional Information