Collection Specialist - Cash Accounts (fixed-term)

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Please note that this is a fixed-term position of 1 year.

Key Responsibilities

• Ensure proper handling of dunning call procedures (call out dunning reminders and assigning follow-up through phone calls with their customers). Ensure customers are contacted / visited on regular basis. Ensure that cash policy is strictly followed for all customers.
• Ensure to make phone calls to cash customers as part of Dunning policy for payment follow up. Attend customer inbound calls and assist them queries or clarification related to AR.
• Utilizing collection tools rolled out by the organization. Participates in improvement and further discussion. Ensure innovation and Business Process Improvement
• Identify errors & deviations and take necessary corrective & preventive actions on reports
• Monitoring and tracking of disputes until resolution. Ensure that disputed invoices are followed up and taken off dispute within 7 days except when under litigation and abandoned cargo. Coordinates with Disputes on certain issues with the help of Analysts.
• Reviews customer credit and get alignment with Collection Manager with the help of Analytics
• Ensures payment has been applied correctly. Calling out customers regarding No Payment Details and discussing Short payment as required
• Meet all targets and deadlines. Ensure fast and proper handling of all issues instructed by management
• Attends, Collaborate and Executes process improvement in collaboration with Cross Functional Teams.
• Ensures all PA and BA messages are answered timely and correctly.
• Enrolls self for proper training and career enhancements
• Support cargo release approval process and coordinate between customers and relevant teams
• Support container deposit refund process and coordinate between customers and relevant teams

We are Looking For

LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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